RETURN & EXCHANGES
We offer returns and exchanges up to 30 days from the date you received your order to exchange or return. Items must arrive our designated shipping center in which address information will be provided by us within 30 days from the date you received the items.
Typically sale items abide by the same 30 day window, though we will not accept “Final Sale” items for returns or exchanges. Our sale section will be labeled as “Final Sale” when these terms apply.
Please contact our customer care team by emailing firstname.lastname@example.org if you have any further questions.
- Send us your email request for RMA number and returning address information at email@example.com
- Please ensure that items are unworn and in undamaged conditions.
- Customers are responsible for all shipping cost. - if it's our mistake (wrong items, damaged items) it's all on us of course.
- Ship your package using your preferred courier.
- Please keep your tracking details for your records.
- You will receive an email from us once your return and refund has been processed.
Your refund will be credited to the original payment method or as store credit to your COURRI account.
Customs duties and sales taxes are non-refundable through COURRI. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
All items must be returned new, unused and with all COURRI tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your COURRI account.
LATE RETURNSYour purchase should be sent back to us within 30 days of receiving your order. Returns outside of this period may not be accepted.
Please take care trying on items as all products must be returned in a new and unused condition with all COURRI tags still attached.
BAGSWhen trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.
Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them.
Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
LINGERIE & SWIMWEAR
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it.
COLORSWe have made every effort to display the colors of our products that appear on COURRI as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
FINAL SALEDuring our sale clearance, products marked as 'Final Sale' cannot be returned or exchanged.